Gift Voucher FAQs

Got a question? You’ll probably find the answer below, if not just get in touch!

All vouchers purchased through the website are valid for one year from the date of purchase. The expiry date is printed on the voucher.
If something is not right on your order, please contact us regarding this and we will change your order.
If you need to change the experience type then you can do this at any time before the voucher is redeemed (redeemed). Either the purchaser or recipient can contact us to change the voucher type. Any increase in voucher value can be paid by card and any decrease is issued as a credit note.
To redeem an open voucher, navigate through our website and choose an experience. When you check out, you’ll have the opportunity to enter a discount code in the ‘Discount Code’ section of the check out, simply enter your ‘Open Value’ voucher number there and click ‘Update’.
If you have an experience voucher for a specific experience, follow the instructions on the voucher. For Open Value vouchers you need to redeem it on our website. Follow the instructions on your voucher.
Generally the answer is yes, however please check with us if you are unsure. Events such as helicopter tours can be flown with up to 4 guests on board.
Yes, 100% secure. We use Sagepay for all secure payments who are the UK’s leading internet payment provider. All information entered on the check out on Experience Voucher is also secured. You can tell the page is secure by the padlock in your computers web browser. Read more about our website security.
Yes! See what our experience voucher pack looks like. You can also customise your voucher with a free personal message!
We send all vouchers the same day that we receive the order or the next working day. You will receive an email when the voucher has dispatched, with the tracking code if you selected special delivery.

If you have not received a post voucher within 5 days then please contact us and we’ll arrange for a replacement to be sent.
No problem! You can either choose to receive your gift voucher by Royal Mail Special Delivery (which is guaranteed to be with you next working day before 1pm) or you can select an E-ticket which is guaranteed to be with you within 10 minutes of your order.
Each and every experience is different but if there are any specific restrictions then you can find out about them in the ‘Useful information’ section of the product information.
Don’t worry! If the experience is no longer available for sale, this doesn’t mean that you can’t get that experience. If in the unlikely event we are unable to provide you with the experience, we’ll arrange an alternative.
Each individual activity has it’s own insurance cover. Experience Voucher ensures that all experiences sold are covered with adequate insurance and evidence is inspected annually. You can request full details of the insurance cover from the experience provider when you book your experience.
If you have lost your experience voucher, the purchaser of the voucher will need to login to Gift Rewards. From Gift Rewards you can email or download a duplicate voucher from your order history. Alternatively, please contact us.
Refunds are available up to 14 days after the date of purchase, as long as the voucher has not been redeemed (redeemed).
Unfortunately Experience Voucher does not accept cheques as payment for an experience.
Simply enter your details in the ‘customer details’ section on our checkout (wherever you are in the world) and then enter their delivery details in the UK. We’ll confirm the order to you by email and ship the voucher direct to them. Alternatively request E-ticket delivery and we’ll email you the voucher straight away.
No, we are an agent which means we sell experiences for experience companies. We carefully pick our suppliers to ensure quality and consistency of delivery.
We’re always keen to hear about any part of your experience with us. Please complete our customer service form and we’ll be in touch.
If you have any concerns or immediate feedback about an experience that you are booked on (or are on now!) then you must voice your concerns to the company your experience is with. We can not discuss complaints or problems that have not been raised at the time.

We are always keen to get feedback. Please complete our customer services form or contact us with experience feedback.
Our experience vouchers, purchased through the website, are valid for one year from the date of purchase, giving you an extended time to redeem the experience. We recommend booking early to avoid disappointment.
We only use your personal information internally at Experience Voucher and would never pass this information to a third party. Read our full privacy policy .